Privacy Policy

1. Introduction

Sylion Pty Ltd (ABN 96 698 372 137, ACN 698 372 137) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, hold, use, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at sylionpty.site or engaging our services, you consent to the practices described in this policy.

2. What personal information we collect

We may collect the following types of personal information:

• Identity and contact details — name, email address, phone number, organisation name, and job title.
• Correspondence — records of emails, messages, and enquiries you send to [email protected] or through our contact form.
• Usage data — information about how you interact with sylionpty.site, including pages visited, time spent, and referring URLs.
• Technical data — IP address, browser type, operating system, and device information collected automatically.

3. How we collect information

We collect personal information in the following ways:

• Directly from you — when you fill in our contact form, send us an email, or communicate with us about our services.
• Automatically — through cookies and similar tracking technologies when you browse sylionpty.site.
• From third parties — only where you have consented or where the information is publicly available.

4. Cookies

Our website may use cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device by your web browser. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

We do not use cookies for behavioural advertising or sell data to third-party advertisers.

5. How we use your information

We use personal information for the following purposes:

• To respond to your enquiries and provide information about our services.
• To deliver, manage, and improve our consulting and technology services.
• To comply with legal and regulatory obligations under Australian law.
• To communicate important updates about our services or this policy.
• To protect the security and integrity of our systems and website.

6. Disclosure of information

We will not sell, trade, or otherwise transfer your personal information to external parties except in the following circumstances:

• Where we have your express consent.
• To trusted service providers who assist us in operating our website or business (e.g. cloud hosting providers), provided they agree to keep your information confidential and comply with the APPs.
• Where required or authorised by Australian law or a regulatory authority.

All data is stored and processed within Australia. We do not transfer personal information overseas unless we have taken reasonable steps to ensure the recipient complies with the APPs.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include encryption, access controls, and secure storage in line with industry standards and the ACSC Essential Eight framework.

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by Australian law. When no longer required, we destroy or de-identify the information securely.

9. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to update or correct any inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Complain — lodge a complaint if you believe we have breached the APPs.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Complaints

If you have a concern about how we handle your personal information, please contact us first at [email protected]. We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.